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The Invoice Factoring Blog

customer focused relationship

Create a Customer Focused Culture

Artificial Intelligence, chat bots, the cloud are all changing the way we work.  In most cases the change is for the better.  But there are

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Maximize Your Factoring Relationship

Requests for bank loans by small, medium enterprises is still steady.  But with the uncertain economy, banks have tightened their lending standards.  This leaves more

Customer Care

Customer Care Versus Phone Trees

Everyone dreads having to call customer service.  What was once a straightforward procedure has now become an obstacle course of pressing 2 for English, yelling

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Customer Care Versus Phone Trees

At ARC you won’t find maddening phone trees, pressing 2 for English, waiting for a Chat-Bot to answer a question or outsourcing customer care to