Entrepreneur states that as a manager “you receive the behavior from employees that you reward and tolerate”
Are you an effective manager? Do you manage with authority and kindness, or are you soft? Marcia Sirota, business speaker and author, found that effective managers are kind, but that does not mean they have to be “nice”. Being kind translates to speaking kindly, listening to employees, and earning their respect. The nice manager wants to be liked by his employees and often compromises respect by avoiding confrontation with employees who are taking advantage of their kindness or exhibiting non-acceptable office behavior or attitudes. This style generally brings disrespect. A kind manager has expectations and limits and makes them very clear. This person actually manages and does not let anyone get away with behavior that is not conducive to a functional work place. A kind manager is like a good parent, the soft manager just allows bad behavior rather than confronting it.
If you have been too soft as a manager, it is not too late! Communication is crucial in managing your employees. By not communicating expectations regularly, employees who get away with unacceptable behavior gain a sense of entitlement. There are many behaviors to consider, laziness, procrastination, tardiness, disrespect and attitude. Strategic Finance found that those employees who consistently get away with things feel superior to their peers and will undermine them to prove they are more deserving. They are only concerned with themselves. A “nice” manager giving multiple chances to an employee and not communicating with them regarding the issues is not detrimental to the team as a whole. It enables the employee to continue unacceptable behavior or habits and like a spoiled child, the employee assumes they can get away with whatever they wish. This behavior causes disruption in the workplace with other employees who see this behavior being accommodated.
A good way to begin the New Year is to meet with your staff and let them know that there will be changes in the work place. Go over basic office protocol. Next, meet with each employee one on one (sometimes it is a good idea to have a third party in case any miscommunication arises). Set expectations for their job performance. Over time, employees tend to get lax and it is good to review once or twice a year. Communicate expectations, compensation and benefits. Stress work hours and go over salary and benefits, as many employees do not see benefits such as insurance, transportation, time off and other perks as salary. Give them boundaries and set a chain of command. Let them know what is acceptable and make them be accountable and compliant. Let them know that they need to comply or face consequences and follow through with those consequences. According to Forbes, you should be kind, firm and engage employees, but do not accommodate them. Learn to say no and don’t feel you have to explain yourself. The success of the business comes back to you and how you manage it. Address problems as they arise so they do not go unchecked and viewed as acceptable. Discuss any behaviors that you did not tackle in the previous year that you would like to see change and ask them for input as well. Don’t parent, however, they should feel that they could come to you with a work-related problem. Keep things professional, do not get into personal lives of employees. Toxic employees influence the entire office staff in a negative way. By taking control with your staff, they will all be accountable for their own success. Be clear about what behaviors you will reward. Make sure everyone is aware of what your culture stands for, as well as what it does not. This will also bring respect towards you and respect between staff members, resulting in them in a more cohesive work environment. This will increase productivity and success for your company in the coming year.
A company will be successful only if the people who work there are dedicated to making it successful. Remind your team that their livelihood and success is dependent on the success of the company and everyone should have the same goal. If not, maybe changes are necessary for a successful year.