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24 Oct
Building A Customer Focused Business
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young multi ethnic business people group walking standing and top view
What is the #1 asset in your business? Your customers, of course! They provide the revenue that keeps your business afloat and enables growth. Without your customers, you would not be in business.
Who does not like to feel familiar and appreciated? People in general like to be acknowledged and made to feel that they matter. The same goes for business. Getting to know your customers personally and showing interest in their business will make them more likely to stay with you. Personal attention is crucial and will result in referrals to other prospective customers. People who know your business and hold you in high regard are the best referrals.
Building a customer focused business is easy.  Focus on the customer, first.
1.  Get acquainted with your customer and learn about their business.  Understand their needs and show them how you can offer support.
2.  Be accessible.  When customers call, they want immediate answers  A customer focused business will have someone answering the phone and directing them to the appropriate person to solve any issues or  handle other needs.  Lack of accessibility will result in the     customer moving their business to your competitors.          
3.  Listen and understand questions and concerns.  Show them you are interested in them and their business and finding solutions for their issues.
4.  Do them a favor.  Customers  will often call with a critical request that may be against normal protocol. Don’t make it a habit, but accommodate them when the request is feasible. Be clear that this is not usually something you do, but that you want to help  and will make an exception this time. Accommodating them will show them that you really are focused on their needs.
Remember, the success of your business is a result of your customer’s success.
16 Oct
The Value of Business to Business Relationships

shaking on a factoring agreementAmerican Receivable Corporation considers it’s business relationships within the financial community to be one of its greatest assets. American Receivable’s partnerships within the banking community and with professional CPA’s spans over 39 years These relationships have been mutually beneficial to us,  the bankers and CPAs as well as our factoring clients.

No matter what type of business, it is important to have good financial advisors.  Commercial lenders  help clients manage accounts within the bank and review projected capital requirements.   A well-respected CPA will help manage taxes, cash flow, and other financial challenges. 

These relationships give American Receivable the ability to match clients with the right financial professionals. Commercial lenders often send us clients that do not meet the federal banking criteria for business loans. When this happens, the lender will contact American Receivable Corporation.  We work with the  client to find the best solution for their cash flow needs and their specific business.  In turn, we recommend they keep their accounts with the lender that sent them  to us.  At the point they qualify for a traditional  business loan and wish to go that route, they already have a lender familiar with their business and their challenges.  

CPA’s managing business accounts often call us when they see cash flow needs for their client.  We work closely with the CPA and the client to ensure the best solution for their specific needs. The CPA continues to handle accounting for the growing business and catch any cash related problems early. 

American Receivable is proud of our long term relationships in the industry. These relationships allow us to work together for our clients.  We consider our clients based on the credibility of their customers, not on their personal credit.  American Receivable is able to work around many of the criteria that is required in traditional business lending.

Our clients are always our first priority.  At American Receivable we pride ourselves on our exceptional customer service and dedicated and tenured account managers.  We can provide funding within  as little as 24 hours in some cases.  The success of our clients is the success of American Receivable.

 

 

 

30 Sep
Leadership and the Success of Your Small Business

woman showing leadership skillsLeadership Tips for Small Business Owners

We’ve all had experience with different leaders in our workplaces and communities. Some people are calm and collected, and some are fiery and passionate. Some are more courageous and others cautious and methodical.

There are benefits and drawbacks to the various leadership styles, but no matter how outwardly different, successful business leaders have a few things in common.

Read More “Leadership and the Success of Your Small Business”

20 Sep
How to Keep Your Small Business from Failing

Failure or Success imageAccording to recent reports, the economy is booming, and it seems that now would be an excellent time to start a new business. The failure rate of new businesses is sobering, though. Bloomberg research shows that eight out of every ten businesses fail within a year and a half. The keys to success we will outline here seem simple, but keeping your eye on them from the beginning isn’t always easy.

Read More “How to Keep Your Small Business from Failing”

18 Sep
The Value of Cross-Training Employees

employer cross-training an employeeThere are many advantages to cross-training employees.  The greatest advantage being that in the absence of an employee, someone is available to step in and keep the business going as usual.  Any disruptions in operations or other transitions can be handled, allowing the business to continue to run smoothly.  No business should depend on one employee for anything.

Read More “The Value of Cross-Training Employees”

05 Sep
The Benefit of Transparency

transparent ball

Why Transparency Matters

You know you have everything in place to run a successful business but you are frustrated that your marketing is not getting the results you want.  If you seem to be losing more sales to the competition than you are winning and few customers are turning into repeat customers it is time to ask yourself what does a prospect experience when they see my business for the first time? Read More “The Benefit of Transparency”

31 Aug
How to Create a Customer-Focused Culture

 

How to Create a Customer-Focused Culture

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Automation is changing the way we live and work, and in most cases, the change is for the better.  But there are some things that still require the human touch and despite all the technological advances in recent years, no one has figured out how to automate great customer service.  It’s a very human thing that must be embraced by your entire company to be truly successful.  In short, it must be at the center of your corporate culture.

Read More “How to Create a Customer-Focused Culture”

30 Aug
How to Grow Your Small Business

hands holding small growing plant5 Tips to Grow Your Small Business

Over half a million Americans start new businesses each month but about one-quarter of all new businesses fail within the first four years

According to a recent Business 2 Community article by contributor Sarah Daren, one of the biggest challenges for entrepreneurs is inadequate cash flow.  “Many small businesses fail to successfully maneuver the steep climb required to successfully scale their efforts,” according to Daren who offers these five tips to help new business owners improve their chances for long-term success.

Read More “How to Grow Your Small Business”

28 Aug
The Value of Giving Back

Thank you cardSo, you’ve tightened up your processes, have the right people working for you, secured proper financing and your company is growing nicely.  Time to sit back and enjoy, right?  Not until you show gratitude for your success.  Of course, your success has come by the sweat of your brow and many sleepless nights.  But consider the advantages you enjoyed that are so valuable to your success.  Your education, the education your employees received, the fact that you live in a country where entrepreneurship is rewarded!  It’s time to think about how you can give back.

Read More “The Value of Giving Back”

20 Aug
Know Your Competition

Do You Need to Know Your Competition?

Why are you better than your competition?  Do you know what differentiates you from your competitors?  Most business owners believe their company is better than their competitors, but knowing what sets them apart is critical.  The problem is that it takes time and effort to learn about your direct and indirect competitors.

The owner needs to learn what his or her competitive advantages are.  Is it your location, an additional service that no one else offers?  Learning what your advantages are will help you in all aspects of your business.  This will help you refine your marketing which should increase your return. Read More “Know Your Competition”

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